MR MELTON, THANK YOU FOR YOUR INTRODUCTORY LETTER WELCOMING MYSELF AND MY HUSBAND AS NEW CUSTOMERS TO YOUR COMPANY. I WANTED TO SEND YOU A NOTE ABOUT THE SERVICES THAT WERE PROVIDED THE WEEK OF JULY 1, 2019. MY HUSBAND AND I STOPPED TAKING BATHS YEARS AGO AND SINCE I HAVE MULTIPLE SCLEROSIS WE MADE THE DECISION TO RENOVATE THE 23 YEAR OLD TUB INTO A WALK IN SHOWER, WE ARE EXTREMELY PLEASED WITH THE FINAL RESULTS. THE SHOWER IS LARGE, CLEAN AND EASY TO USED AND LOOKS STUNNING IN OUR BATHROOM. ALL THE EMPLOYEES DESERVE A KIND WORD. OUR SALESMAN, AUSTIN VASTINE,WAS A PLEASURE TO WORK WITH. HE WAS JOYFUL, KIND, EMPATHETIC TO OUR NEEDS AND DID NOT "PUSH" LIKE SALES PEOPLE CAN DO. HE MADE SURE HE UNDERSTOOD OUR NEEDS AND WAS HUMBLE IN HIS DEMEANOR. THE PLUMBER (CANNOT REMEMBER HIS NAME) WAS PROFESSIONAL, INTELLIGENT, TRUSTWORTHY AND LISTENED CAREFULLY TO OUR NEEDS FOR THE SHOWER. HE EXPLAINED EVERYTHING CAREFULLY AND PATIENTLY TO US. JAMES, THE INSTALLER WAS A JOY TO WORK WITH. HE WAS DILIGENT, MAKING SURE EVERY DAY THAT EVERYTHING WAS DONE ON TIME WITH AN INCREDIBLE SKILLSET. I ASKED HIM A MYRIAD OF QUESTIONS AND HE ANSWERED EVERYTHING WITH PATIENCE AND UNDERSTANDING. JUAN, THE SUPERVISOR WAS ON TOP OF THINGS. HE CHECKED IN WHEN EXPECTED AND HANDLED ITEMS DURING THE 4TH OF JULY HOLIDAY SO THAT WE COULD HAVE OUR SHOWER FINISHED BY THE WEEKEND. LAST BUT NOT LEAST MICHELLE CLUNEY HANDLED MY INQUIRY WITH PROFESSIONALISM AND KINDNESS. HER EMAILS KEPT US INFORMED AND I TRUSTED HER TO SET EVERYTHING IN MOTION AND KEEP IT ROLLING ON TIME.MY HUSBAND HAS WORKED FOR HOME DEPOT FOR ABOUT 18 YEARS AND KNEW THE LEVEL OF EXPERTISE THAT WAS USED IN THIS RENOVATION HE WAS VERY PLEASED AS I AM.

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4.9 out of 5
based on 362 Reviews
Consumer Choice Award BBB A+ Top 500 Remodeler
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