Paid 15k to have a bathroom remodeled and now we have a leak. Called to schedule a repair and waited two weeks After making several calls to find out why they weren’t here between 8-10 AM I’m informed the person scheduled to make the repair was stuck in Dallas. We live in New Caney Texas. 245 miles from Dallas. What? They do good work though very slow to respond to repair needs. Service will sink this business if something doesn’t change soon.
Great installers, hardworking. The windows were professionally installed and the installers were amazing. Would definitely recommend their services to anyone.
Stephen Cruey and team went above and beyond to help me out and make sure I was satisfied. Stephen takes customer service to a whole other level. Truly top notch service!
Our home's front window replacements (our 4th project with Statewide) started Jan 11, 2020 and we finally saw completion on July 15, 2020. 11 windows. 4 crews. 5 attempts. Our sales rep is to be thanked for his timely interventions just when we felt a dead end was imminent. Our Field Supervisor was constantly positive and supportive. The President made sure we were to be made happy, whatever else had to be done. So, through it all, we got a beautiful and functional product that replaced some original buyer's remorse; though it shadowed a few memories of very difficult and frustrating times. This project also paralleled the Covid-19 event, and endured through a Statewide business re-structure. And though frustrated with the number of setbacks, all was ultimately accomplished to our desires. There was no deceit or manipulation. Rather, there was an expressed goal of making us happy; and that was accomplished. The important part of it all was our ultimate happiness with the final result. The windows are beautiful.
from get go.. just awful. Was Convinced to get shower walls one color and tub a different color. Shelves can't even stay up . The chewing gum used does not hold the shelves. Window in bathroom doesn't lock right and the plastic parts have broke. Tub had to be replaced after a year. Still squeaking when standing in shower. Made reports to customers service and they don't respond. Would have done a better job watching YouTube and attempting myself. Save your money.
I love the new windows. And the first salesman that came out was a very good salesman. I didn’t get exactly what I thought I was going to get. Much cheaper windows But the window in the kitchen lock latch is broken and the front door isn’t what I thought I was getting. It has either a top glass or screen. I was expecting both that raised or lowered. Also I thought for the price I was getting windows that are open to easy clean. They are not. I am not happy because they cost much more than any others and I will not recommend statewide remodeling to anyone
Statewide is a company that stands by its word. After we had contracted 3 different projects with them, my wife and I have only positive experiences to report. The quality of the work is always professional and complete. The the contract negotiated with Justin, and the onsite management by Rodney ensured that the inevitable finishing details that needed attention were completed as promised with no hassles. We plan on using Statewide again for our next project.
Very satisfied with the installation of my windows. Workers were very courteous & hardworking. Excellent job!
I am waiting to hear about the warranty transfer. I have two warranty numbers for the transfer. The numbers I have are: #405089 and #17768. Please contact me with any other forms I need to complete the transfer of warranty on the two jobs.
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